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Emergency Information

What to do in case of emergency

Call our office as soon as possible if you break or loosen any of your appliances. Even if you have a regular appointment scheduled, call us immediately to notify us if you need an appliance repaired. We will fit you into our schedule right away to limit your discomfort and make sure your treatment can continue to progress.

Follow the instructions below to trouble-shoot specific problems. If you are experiencing discomfort or pain and are unable to fix the problem yourself, call our office for instructions on how to reach the assistant on call.

Loose brackets or bands

Call our office immediately for advice if a bracket or wire is loosened. The bracket may need to be re-fitted as soon as possible. If you have a situation that requires cutting a wire or sliding a bracket off a wire at night or over the weekend, call our office, and you’ll be given a number to reach us for emergencies. Please call our office the next business day, so that we may schedule an appointment for you.

Wire Irritations

Sometimes discomfort caused by a wire tie on your braces can be resolved by pushing the wire away from the irritated area back towards the bracket with a cotton swab, eraser or toothpick. Sometimes the main archwire, the wire that runs all the way from one side to the other, will creep around to one side and poke the cheek in the back. You may try to slide the wire back around to its correct position. If the wire is painful, you can cut it with wire cutters that have been washed and sterilized in alcohol. If you cannot resolve the wire irritation, or if you have slid the wire around in such a way that it may not be properly inserted in the braces, call our office for an appointment.

Lost Separators

Most patients lose a separator during their treatment. Do not worry about losing a separator, but call our office to see if it needs to be replaced. If we sent extra separators home with you, you may replace it yourself by threading two pieces of floss through the separator, stretching it tight, and using a gentle back-and-forth sawing motion while placing it back between the appropriate teeth.